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Xbox/ Microsoft Screws The Little Guy
I am asking for all of your help here. 1 year and 8 days ago I bought an Xbox 360. I paid $600 for the console, 2 controllers, hard drive and a couple of games. I played it for 3 months and suddenly got an error on it that said “Unplayable Disk” every time I put something in. So I call their service department and they had me send it in and when they received it they promptly called me to tell me they were just sending me a new one. 3 weeks later I received it and didn’t have any more problems. That is until yesterday.
Yesterday my son tried to play our brand new game “Mass Effect” which we had bought the day before for the low-low price of $59.95. He got the “Unplayable Disk” error again. So when I got home after my 10 hours at work I start the service phone call. A few minutes in the young lady with the latin accent informs me that my warranty is up and they will have to charge me for the repair. That charge? $100! Which includes shipping and handling and gets me a new 1 year warranty and 1 month of Xbox Live (which figures out too be about $2.00). “How long had it been since my warranty expired”, I asked. 8 days ago. 8 DAYS AGO!
Sensing my frustration and apparent lack of sympathy for Microsoft I was transferred to a supervisor. “Mike” gets on the phone and with nearly the same Latin accent tells me he “feels my pain” (I shit you not) and patiently listens to me besmirch his daddy Bill Gates on how he’s putting his penny loafers in the little guys ass. He agreed with me and explains that when I sent the Xbox in the first time (7 months ago) that they fixed it for free but I did not pay the $25 for the extended warranty on the new one they sent me and that the warranty does not start new with the new machine. He says unfortunately there is nothing he can do with the exception of giving me 25% off so my final charge would be $75.00. I then asked what would happen if I had the “3 Flashing Red Lights Of Doom” on it would they still fix it past my warranty…. yes they would! But not my problem, noooooo not my problem.
This is unacceptable people. This is a malfunction that is due to their hardware problems. Not because I was putting grilled cheese sandwiches into it or using it to beat my kids with or using it to scramble eggs with. I have paid my $75. But I told “Mike” that in return for their charging me I would be having my own “Power To The People” moment. Here’s what I am doing, and what I am asking you to do. Just as I told them I would be doing and “Mike” said it was my prerogative to do so.
I will be calling the help center’s phone a minimum of 20 times a day for the next 4 weeks or until I receive my replacement/repaired Xbox. I figure that it would cost them a minimum of $3.00 to just answer the phone when it rings so forecasting 4 weeks at 20 times a day it should equal roughly $1600 by the time I get it back for a $75 charge on equipment that is faulty because they suck.
So I am asking all of you out there to call the following numbers and simply wait on hold until someone picks up and tell them that you are complaining about their service, tell them that your name is Ed Gruberman and simply hang up. When you have done this please just leave me a comment.
Thank you for all of your help and I will continually update this post and push it back to the top everyday until it is resolved.
International (direct dial to U.S.): 425-635-7180
Hearing Impaired (TDD device): 1-866-740-9269 or 425-635-7102
Hours of operation (every day):
9:00 A.M. to 1:00 A.M. Eastern Time
6:00 A.M. to 10:00 P.M. Pacific Time
On Wednesday I went and stood in line for Assassin’s Creed. I had been anxiously waiting for this game for quite a while and was for the first time in a long time excited about a game release. I bought it and brought it home and dropped it in my 360. It was well worth the wait.
Assassin’s Creed is the next-generation game developed by Ubisoft Montreal that redefines the action genre. Assassin’s Creed merges technology, game design, theme, and emotions into a world where you instigate chaos and become a vulnerable, yet powerful, agent of change.
The setting is 1191 A.D. The Third Crusade is tearing the Holy Land apart. You, Altair, intend to stop the hostilities by suppressing both sides of the conflict.
You are an Assassin, a warrior shrouded in secrecy and feared for your ruthlessness. Your actions can throw your immediate environment into chaos, and your existence will shape events during this pivotal moment in history.
The Assassin: Master the skills, tactics, and weapons of history’s deadliest and most secretive clan of warriors. Plan your attacks, strike without mercy, and fight your way to escape.
Realistic, responsive environments: Experience a living, breathing world in which all your actions have consequences. Crowds react to your moves and will either help or hinder you on your quests.
Total freedom: Eliminate your targets wherever, whenever, and however. Stalk your prey through richly detailed, historically accurate, open-ended environments. Scale buildings, mount horses, blend in with crowds. Do whatever it takes to achieve your objectives.
Epic times of the Crusades: Assassin’s Creed immerses you in the realistic and historical Holy Land of the twelfth century, featuring life-like graphics, ambiance, and the subtle, yet detailed nuances of a living world.
Intense action: Experience heavy action blended with fluid and precise animations. Use a wide range of medieval weapons, and face your enemies in realistic sword-fight duels.
Next-gen gameplay: The proprietary engine developed from the ground up for Xbox 360 allows organic game design featuring open gameplay, intuitive control scheme, realistic interaction with environment, and a fluid, yet sharp, combat mechanic.
This is one of the best games I’ve ever played. The graphics are stunning, the AI is great and the storyline of the game is interesting. The cities in which your missions take place are large and explorable and everything is climbable. I am a big fan of Parkour and have always thought a game with this Urban Sport would be great, I’ve found the next best thing.
I am giving Assassin’s Creed 4 out of 5 stars. Go get it and you won’t be disappointed.
In honor of the release of Halo 3, pranksters from MIT dressed up the statue of John P. Harvard in Harvard Yard with an assault rifle and a Spartan Helmet!
Over the weekend my son and I took a trip up to Blockbuster for a movie and a 360 game. I had seen previews of Bioshock on the web and thought it looked good. I underestimated it’s goodness.
You are a cast-away in Rapture, an underwater Utopia torn apart by civil war. Caught between powerful forces, and hunted down by genetically modified “splicers” and deadly security systems, you have to come to grips with a deadly, mysterious world filled with powerful technology and fascinating characters. No encounter ever plays out the same, and no two gamers will play the game the same way.
Here’s just a few things you can do a foe:
* Catch his Grenades in Mid Air and Toss Them Back at Him
* Freeze Him Solid and Shatter Him with Smack of your Wrench
* Lead him and his comrades to water and Zap them all with 1000 Volts
* Burn Him Up With Home-Made Molotov Cocktails
* Booby Trap Healing Machines and Watch Them Blow up IN his Face
* Brainwash Him to Become Your Personal Body Guard
* Invent your own Ammo Types to Prey on his Vulnerabilities
* Turn his own Security System Against Him
* Light Him on Fire and Launch Heat Seeking Missiles At him
* Torment Him with Plagues of Insects
* Take Research Photos of Him to Learn his Weaknesses
* Send Him Flying into the Ceiling to Knock him Senseless
This is by far one of the best games I’ve ever played. The graphics are stunning, everything is interactive and the bad guys, and little girls, have great AI and you can kill them in so many delicious ways. Now I know all of you freaks out there are going to be yelling at your screens that, “HALFLIFE IS BETTER” and other screaming to me that you are going to give me the pwn3t treatment. I don’t care. This game is great! The music is fantastic, the sound effects are fantastic, the game play is fantastic. Go for it and tell me I’m wrong, here’s some developer video…